Is there a badge for this session?

stick chart

I am geeking away in Monterey at the Internet Librarian conference. The session about Online Badges brought up an interesting point, should badges expire? I am concerned about the relevance of certain skills. Perhaps badges should be date stamped like a college degree or technical skill certificate. Here are some highlights from this excellent session.


Why badge?
Badges can work as motivators for learning and acquisition of skills. This is especially important in an online environment where the possibility of face-to-face recognition is not an option.

Easily portable with Credly or Mozilla Backpack.


Handing out badges like candy cheapens badge value.
Do not associate badges with grades. Grades are grades, badges recognize learning and behaviors.

Let Accelerated Reader serve as a cautionary tale. Anyone familiar with K-12 programs that track students’ ability to earn points for passing a computerized test about a book is cringing right now. Designed to motivate students to read and to give teachers a method for assessing reading comprehension this has become a target of hatred.


Images from:





This class should be required for all MLIS students. I have learned so much from the course content, classmates, and Dr. Stephens. All this was made possible because of the environment that Dr. Stephens created – he modeled transparency and designed an environment in which students could feel safe sharing their work and asking questions. We were not just learning about course modules such as emerging trends, transparency, and reaching all users – we were incorporating them into our lives. The Hyperlinked Library is an online learning commons.


What about the Internet, computers, and social media? These are mere tools that were used. Without the participation, honesty, and talent of the LIBR 287 community we would have just had a bunch of technology in search of a use.

I hope to keep in touch with everyone online or in person. Maybe at ALA in Chicago?


Chicago bean. Retrieved from:

Toolbox. Retrieved from


Either I am creative and fearless when it comes to trying out new technology – or a glutton for punishment (most likely I am both). I wanted to learn more about Infographics, so I explored,, and piktochart. Pikochart was the most intuitive and offered the most options with the free version. Click on the graphic below to view my Finnfographic.

Clipart Illustration of a Pretty Black Haired Caucasian Woman Hu

Director’s Brief-Google Voice

Piloting a Text Reference Program with Google Voice

During the past 25 years we have seen an evolution in the accepted forms of communication between faculty and students. Face-to-face discussions and handwritten notes were once the norm. Voicemail messages have always fallen into the domain of adult-to-adult communication. In the mid-1990’s email began gaining popularity and was even encouraged as a mode of communication between adults. Emails between students and teachers were not only discouraged, but forbidden in many schools until the advent of the 21st century. Today, students are encouraged to contact their teachers via email by parents, teachers, and school administrators. Attention must be given to the fact that some experts predict e-mail will become extinct (Shaughnessy & Huggins, 2011) and that texting is a prevalent form of communication among young people (Ling, Bertel, & Sundsoy, 2011; Purcell, Heaps, Buchanan, & Friedrich, 2013). Will educators wait until 2020 and beyond to overcome their fear of texting students? In this brief we will examine the use of Google Voice as a tool for increasing accessibility of library services by adding texting to reference option in K-12 schools where many students have cell phones.

Using Technology to Provide Customer Service
In Homework Help from the Library, Itner examines the need for libraries to provide virtual reference services in addition to in-person services. While Itner’s book focuses on chat reference as opposed to text reference service, the spirit of the service remains the same. Reference and User Services’ (RUSA) definition of virtual references services stresses the use of technology to enable real time interaction between patrons and library staff (Itner, 2011). Recognition of the evolving nature of technology devices requires library staff to continually adopt new technology. Google Voice enables libraries to make a cost-effective move toward updating library services.

Virtual library services with real time results are increasingly popular; teens are more likely to ask questions when they will get a quick response (Shaughnessy & Huggins, 2011; Itner, 2011; Solomon, 2013). While there are many options for providing real time text-reference, our focus will be on inexpensive options for piloting a text reference service in a K-12 library. The intent of this brief is to provide a text reference option in K-12 school where library staff has access to a desktop computer with Internet access and students have a cell phone. Text reference would be most suitable for students with smart phones.

Google Voice: Past and Present
Grand Central was the predecessor of Google Voice (Shapiro, 2009; Johnson, B. E., 2010). It was recognized as an inexpensive way for people to increase communication options. Google Voice is primarily marketed as a method transcribing voice messages, combining all a customer’s phone numbers into one access point, and an inexpensive way of making international telephone calls. Google Voice’s expanded options for integration of services between multiple phone lines and voicemail transcription (Elgan, 2009; Griffith, 2012; Johnson, B. E., 2010) are features irrelevant to the extent of this brief. Focus will be placed on expanding technology-based library services to meet the information literacy needs of K-12 students. A lesser known feature of Google Voice in the ability to send and receive text messages between a cell phone and another device with Internet access (Johnson, 2010). Figures 1 and 2 show images of Google Voice communications between a PC and a cell phone.

Figure 1. Screenshot of Google Voice displayed on desktop PC.


Figure 2. Screenshot of text notification sent from PC to cell phone using Google Voice.

Required Equipment
Components needed to setup a Google Voice account are as follows:

  • Gmail account
  • Device with an Internet connection (excluding Blackberry [Google, 2013])
  • Existing phone number: land or cell

Paying with Privacy
Concerns about students’ rights to privacy and educators’ responsibility to provide a safe environment are addressed in The Internet and Social Media: a Legal and Practical Guide for Catholic Educators (2011). Authors Shaughnessy and Huggins provide information about the legal obligations of educators to keep children free from harm resulting from school-provided Internet access in both public and private K-12 schools.  Examination of a school’s existing Internet safety policy must happen to assure compliance with the Children’s Internet Protection Act [Pub. L. No. 106-554].

All schools should review their existing policies prior to Google Voice implementation. The hesitancy to adopt texting as a form of communication between students and educators may blind administrators to the benefits of Google Voice. Library staff should respond to student questions rather than initiate contact. This will avoid complaints that library staff is invading students’ personal space and causing unwanted texting charges.

While privacy is a concern, it is important to consider the fact that an overwhelming majority of the population already uses Google (ComScore, 2012), and all current Google users, have already surrendered their privacy. Google’s privacy policy explicitly states that Google mines all communication for data that Google and its advertisers find useful (Google, 2012). Before foregoing use of Google Voice due to privacy concerns, a comparative examination of the privacy policies of other online reference tools should be performed.

Implementation Process
I would not recommend setting up a Google Voice account without having existing access to the required equipment detailed above. The purpose of this brief is to explore options for increasing library services without purchasing additional equipment and service plans. The ultimate goal is to enable students with cell phones to text a library staff member.

Prior to Google Voice setup, a detailed plan for setup, training, maintenance, staffing, assessment, and evaluation must be constructed. Guidelines must be established for the desired level of formality of language used. The library website must share the phone number that students will use to text the library. Hours when a quick response is available from an online staff member should be advertised.


Benefits and Concerns
Adopting Google Voice as a reference tool enables library staff to teach and model acceptable communication interactions via texting. Encouraging cell phone use for academic purposes is supported by the high usage of students who use cell phones for information seeking behavior (Purcell, K., Heaps, A., Buchanan, J., & Friedrich, L., 2013).

School administrators are wary of messages sent to students’ cell phones by educators. Texting via Google Voice provides a level of transparency that face-to-face interactions and phone conversations lack. A significant strength of Google Voice as a reference tool is the automatic transcribed record with time stamping and  archive of all communication exchanged (Google, 2012; Elgan, 2009).

Aside from the benefit of increasing accessibility of library services, there are practical benefits of piloting a text reference program using Google Voice. Schools interested in exploring text reference should consider the following features of Google Voice:

  • No additional hardware is required
    • Web-based service: no installation or maintenance is needed
    • Use of full-size keyboard for library staff
    • Cost effectiveness
      • No need for library to purchase cell phone and service plan to provide text reference
      • No contract is required to initiate use of Google Voice
      • No need to train library users how to use new hardware

Concerns about selecting Google Voice as a vehicle for text reference include:

  • International restrictions on free service
    • Only free in United States and Canada (Google, 2012)
    • Need to train library staff how to use Google Voice
    • Need to have plan of action for possibility that Google Voice someday charge a fee

Emphasis should be placed upon providing library services that will improve the information literacy of library users with relevance to changing technology (Kvenild & Calkins, 2011; Johnson, M., 2010; Fourie & Dowell, 2004; Doucett, 2011; Itner, 2011; Madden, Lenhart, Duggan, Cortesi, & Gasser, 2013). School libraries must craft a plan for exploring options of providing real time text reference services as texting gains popularity and cell phone ownership increases (Ling et al., 2011; Madden et al., 2013). Google Voice offers school libraries the opportunity to test drive services. Encouraging students to use a device with which they are already comfortable using, enables youth librarians provide students with the help they need in navigating the Internet (Itner, 2011). Cell phones are known as devices traditionally used for social purposes among young people (Madden et al., 2013). However, as Johnson points out in This Book is Overdue!, (2010), librarians “have long understood that humans are social creatures and that interpersonal communications is an integral part of the knowledge building process.” Students will continue to use their cell phones in their quest for information. By connecting students with trained librarians who can provide a path to quality material, there will be progress in the pursuit of information literacy.


ComScore. (2012, November 16). ComScore releases October 2012 U. S. search engine rankings. ComScore: analytics for a digital world. Retrieved from

Doucett, E. (2011). What they don’t teach you in library school. Chicago: American Library Association.

Elgan, M. (2009, June 27). Why Google Voice is free. Computerworld. Retrieved from

Federal Communications Commission. (2013) Children’s Internet Protection Act. Retrieved from

Fourie, D. K., & Dowell, D. R. (2002). Libraries in the information age: an introduction and career exploration. Greenwood Village, CO: Libraries Unlimited.

Google. (2013, March 13). A second spring cleaning [Blog post]. Google: official blog. Retrieved from

Google. (2012, July 27.) Policies and principles: privacy policy. Retrieved from

Griffith, E. (2012, July 9.) The best picks to replace Meebo. Retrieved from,2817,2406784,00.asp

Itner, C. F. (2011). Homework help from the library: in person and online. Chicago: American Library Association.

Johnson, B. E. (2010). Google voice. Computers in Libraries, 30(5), 20-24.

Johnson, M. (2010). This book is overdue! How librarians and cybrarians can save us all. New York: Harper Perennial.

Kvenild, C., & Calkins, K. (2011). Embedded librarians: moving beyond one-shot instruction. Chicago: American Library Association.

Ling, R., Bertel, T. F., & Sundsoy, P. R. (2011). The socio-demographics of texting: an analysis of traffic data. New Media & Society, 14(2), 281-298. Doi: 10.1177/1461444811412711

Madden, M., Lenhart, A., Duggan, M., Cortesi, S., & Gasser, U. (2013, March 13). Teens and technology. Pew Research Center’s Internet & American Life Project. Retrieved from

Pawlek, Sarah. (2012, July 2). Meebo going away, LibChat coming your way…see it at ALA! [Blog post]. Springshare Support Blog. Retrieved from

Purcell, K., Heaps, A., Buchanan, J., & Friedrich, L. (2013, February 28). How teachers are using technology at home and in their classrooms. Pew Research Center’s Internet & American Life Project. Retrieved from

Shapiro, J. (2009, July 07). Why Google Voice reminds me of AT & T: and not for reasons you many think. AdAge. Retrieved from

Shaughnessy, M. A., & Huggins, M. L. (2011). The Internet and social media: a legal and practical guide for Catholic educators. Arlington: National Catholic Educational Association.

Solomon, L. (2013). The Librarian’s nitty-gritty guide to social media. Chicago: American Library Association.

Annotated Bibliography

Elgan, M. (2009, June 27). Why Google Voice is free. Computerworld. Retrieved from

Elgan is a Silicon Valley based columnist and blogger who blatantly expresses his opinion about Google’s aggressive tracking habits. In this article, Elgan provides ample data to support his stance that Google can provide excellent service because tracks all information input and output by its users and sells the data to advertisers. Initially it appears that Elgan is condemning Google’s tactics, but further Elgan give merit to his views by sharing the fact that Google is merely capitalizing on an emerging trend in marketing and advertising.

Itner, C. F. (2011). Homework help from the library: in person and online. Chicago: American Library Association.

Itner asserts the idea that students will visit the library for homework help: both in person and online. By detailing communication habits of K-12 students, Itner succeeds in illustrating how libraries can provide and advertise their services in ways that resonate with students.

Johnson, B. E. (2010). Google voice. Computers in Libraries, 30(5), 20-24.

Use of Google Voice as an inexpensive vehicle for expanding library services is examined. History, technical specifications, and uses of Google Voice are explained in Johnson’s article Johnson thoroughly explains benefits and concerns about using this application.

Purcell, K., Heaps, A., Buchanan, J., & Friedrich, L. (2013, February 28). How teachers are using technology at home and in their classrooms. Pew Research Center’s Internet & American Life Project. Retrieved from

Information from an in-depth study is presented in three reports: teens’ research habits, teachers and technology, and the impact of technology on student’s writing skills. The report focuses on teachers, students, and technology in the United States. The impact of technology the way teachers teach and the way students learn is explored. Data is provided to permit comparisons of across multiple demographics including, but not limited to geographical area, income, age, and education. Pew Research Center presents authoritative information in an organized and authoritative manner.

Shaughnessy, M. A., & Huggins, M. L. (2011). The Internet and social media: a legal and practical guide for Catholic educators. Arlington: National Catholic Educational Association.

This guide includes information relevant to all K-12 schools and additional content specifically applicable to educators in Catholic schools. Authors provide names of real laws, court cases, and social media sites to support their assertions. Differences between rights of students and responsibilities or educators in public versus private schools are clarified.



Check out these bikes

You may have heard of academic libraries checking out bicycles to university students, now there are bike libraries in public places. OK, they are not exactly libraries, but rather automated bike rental locations. In Houston, I was intrigued by the B-cycle stations located around the city. Sadly, I did not check out a bike due to my conference schedule and the thunderstorms. (It was already starting to rain when I was taking these photos.) Maybe next time I can take advantage of the public bike rental facilities.

photo (7)photo (11) photo (2)photo (3)photo (5)

Geolocation services or creeping?


I have mixed feelings about the rise of geolocation services. As the parent of a 12-year old girl I am faced with a dilemma:  Do I buy a cell phone for my daughter who will be entering middle school in Fall 2013? A few years ago I thought that it was ludicrous to buy a cell phone for a child under age 15. But, I have changed my mind based on the responses of other tween parents. Here are some reasons why a tween needs a (smart) phone:

  • There are no pay phones at school or anywhere else in the community.
  • The closest middle school is 6.7 miles from our neighborhood.
  • Kids need some type of Internet access as a tool for school work – purchasing a smart phone will serve this need and provide a phone.
  • I can use the location service to keep tabs on my child’s whereabouts.

Creeping on Facebook

Part of me thinks that location-based services are bad because they make it too easy for people (especially young, naïve people) to give away too much personal information to strangers. Another part of me realizes that people must accept their responsibility to read Terms of Agreement and Privacy Information notices prior to accepting the Terms of Use for anything – and especially before enabling location services.  As a parent and an educator I believe that information literacy is a vital skill. Every day I observe the geolocation habits of high school students. In short, they want their friends to know where they are (Coachella Festival this weekend!) and don’t want any adults to know where they are. Teens know how to disable the location services on devices with GPS to prevent parents or creepers from knowing where they are.  It is the responsibility of educators and parents to teach students the skills that can be categorized as part of 21st century skills and information literacy.

Information Literacy

Association of College and Research Libraries: a division of the American Library Association. (2011, June). Information literacy for faculty and administrators. Retrieved from

Federal Communications Commission. (n.d.) Children’s Internet Protection Act. Retrieved from

Foote, A. (2010, October 20). Four geolocation trends to watch. Retrieved from

Lunden, I. (2012, March 1). Tipping point: smartphone owners now outnumber other mobile users in the U.S..  Retrieved from

Creeping on Facebook. Retrieved from

Geolocation on smart phone. Retrieved from

Information literacy cat. Retrieved from

Signage: 1 fail, 1 win

These two signs are posted next to each other in my local urgent care facility:

signage fail

signage fail

On a more positive note, the high school library where I work is a busy and noisy campus hub that is full of activity. I need to create a quiet zone. I am thinking of imitating the Quiet Zone of Orange County Public Library’s Foothill Ranch Branch.


Quiet Room

Quiet Room Door Sign

Quiet Room2